DELIVERY

Laura Felicity Design

DELIVERY

Delivery is free of charge to the UK and has been included within the price of each product. If ordering through Laura Felicity Design's online shop the total delivery amount will be calculated at the Checkout stage. Orders placed via email or telephone will receive confirmation via an emailed invoice with a summary of the purchase, delivery cost, and the overall total.
For purchases both online or via telephone or email, customers will receive a confirmation email and invoice stating the delivery dispatch date.
Delivery costs depend on the size and weight of the purchase, and may vary accordingly when dispatching Overseas.

Delivery is made through Royal Mail or a registered courier. The goods will be delivered to the address provided by the customer. To avoid any incorrect or delayed postage, please ensure all your address details are correct. Laura Felicity Design does not take any responsibility for any lost, incorrectly addressed, or delayed purchases.

Before purchases are sent out, Laura Felicity Design checks and double checks each order is sent out in 100% perfect condition. If, when the goods arrive, the product seems damaged, please let us know within 48 hours of receiving. Laura Felicity Design cannot be made responsible for any products that are faulty or damaged after these 48 hours.

LEAD TIMES
Due to the time to make each product, lead times are 1-2 weeks for standard items, if they are not in stock.  The Laura Felicity Design screen printed wallpapers, lampshades, and ceiling shades and are made to order and therefore have a 15-20 working day window, which gives Laura time to make and prepare the purchase, and dispatch without any disappointment in terms of the customer.

This may differ depending on the size of the order and what the order entails.  Cushions and small homeware gifts from Laura Felicity Design's range will be dispatched within 3-5 working days, dependent on stock levels. 

Depending on the size of the order, the time scale of making and delivering may vary. However, if there is an urgent requirement for an order, Laura will do everything she can to meet your order needs. All she asks from the customer is to let Laura Felicity Design know prior to ordering and check our current lead time.

Overseas orders are accepted and delivery charges will be quoted upon receipt of your order. Charges may vary and will be added onto the confirmation email once the purchase order has been made. Please contact us for a quote in advance of placing your order.

DEFECTED GOODS
Defected goods must be reported within 48 hours of delivery. If your goods are faulty on delivery, you are entitled to a refund or exchange provided you have contacted us via email or in writing, and we agree the goods should be returned.

All goods should be returned in its original packaging and securely sealed within 10 days for a full refund. All items must be returned with a proof of postage requirement.
If you have purchased wallpaper, please check for any faults before hanging. If a fault is found please contact Laura at info@laurafelicity.co.uk. It is advised to order wallpaper samples before purchasing rolls of wallpaper.
Laura Felicity Design cannot be held responsible for any faults found during the hanging of wallpaper and will not accept refunds or exchanges after this process has begun.

DUTIES AND TAXES
All goods are the purchaser's responsibility in terms of any duties and/or taxes at the point of entry into the designated country. Laura Felicity Design does not accept any responsibility for any delay in clearing products at customs.